Returns & Refunds
Conditions for returning
At Kraftmeister, returning products is not a problem. To return a product, please use our return form or the model form (see bottom of the page).
You should comply with a number of conditions:
- After reception, you will have 14 days to reconsider your purchase. After you’ve let us know, you’ll have another 14 days to return the product to us.
- If reasonably possible, the product ought to be send back in its original state, unused, clean, and in the original packaging. Therefore, we advise you to save the supplied accessories at all times. We could decide to only transfer back a reduced value of the product.
- The delivery note or the invoice (or copy of the invoice) ought to be included in the package.
- Include the filled in return form in the package.
- Kraftmeister is not responsible for the product getting lost or being damaged during return shipment.
- Save a proof of shipping at all times.
Note: Customised products, Kraftmeister Elite products, and products coated or treated especially for you cannot be returned. We will not take back any separate parts or packaging.
Return order and Return costs
You can return a product in multiple ways:
- The return costs are to be borne by the buyer.
- You can return an order to Kraftmeister. Of course no return costs will be charged in this case. We will transfer the full purchase price back to your bank account as soon as possible and no later than 14 days following the return shipment.
- The costs for returning packages or pallets depend on the composition of your order and of your country. The return costs are equal to the costs of the delivery of the order to you.
- If the products are damaged or used, a reduced value of the product will be transferred back to you. This reduction depends on the damage and/or traces of use.
5711 DJ Someren
How can I get my money back?
When the return conditions have been complied with, we will transfer the full purchase price and any (standard) shipping costs for delivery of the product or products back to your account as soon as possible and no later than 14 days after termination of the contract. The shipping costs for delivery of the product or products will not be transferred back if only part of the order has been returned. We will use the same payment method as the one you used to pay the order with.
(only fill in and send us this form when you wish to withdraw from the contract)
Annex I: Model form for withdrawal
Model form for withdrawal
- To: Kraftmeister
Randweg 1-b, 5711 DJ, Someren
- I/We* would hereby like to inform you that I/we* am/are* withdrawing from our contract concerning
the purchase of the following products: [description of product]*
the delivery of the following digital content: [description of digital content]*
the delivery of the following service: [description of service]*,
- Ordered on*/received on* [date of order for services or date of reception for products]
- [Name consumer/consumers]
- [Address consumer/consumers]
- [Signature consumer/consumers] (only when this form is being submitted in paper form)